Here are 5 core roles of a customer executive:
Query Resolution & Technical Support: Responding to inquiries, troubleshooting product or service issues, and guiding users to solutions.
Complaint Management: Addressing customer concerns and complaints in a skilled, timely manner to maintain a positive brand reputation.
Record Maintenance (CRM Management): Documenting interactions, transactions, and customer data in CRM software to ensure up-to-date, accurate records.
Customer Feedback Collection: Gathering, analyzing, and sharing customer insights and feedback with internal teams for product improvements.
Relationship & Sales Support: Establishing rapport with clients, providing product recommendations, and identifying prospects to upsell or cross-sell services.
Pay: ₹8,323.42 - ₹25,257.49 per month
Perks:
Food provided
Work Location: In person
📌 Customer Care Executive Chennai
🏢 Crest climber software solution
📍 Chennai
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