Customer Support (EdTech)

We are looking for a Customer Support Executive who can assist students and parents with clarity, patience, and professionalism. The role involves explaining course and platform details, resolving queries, and ensuring a smooth learning experience.

Key Responsibilities:
Communicate course, curriculum, and platform information clearly.
Understand student concerns empathetically and provide accurate guidance.
Troubleshoot technical or learning-related issues and offer effective solutions.
Maintain high customer satisfaction with a helpful and positive approach.
Document queries and ensure timely follow-ups when needed.

Requirements:
Solid communication and listening skills.
Valuable understanding of EdTech products or willingness to learn quickly.
Problem-solving ability and customer-first mindset.
Patience, professionalism, and attention to detail.

Job Types: Full time, Fresher, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:
Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Location:
Bhopal, Madhya Pradesh (preferred)

Work Location: In person

📌 Customer Support Executive Bhopal (India)
🏢 Next Toppers
📍 India