DESCRIPTION:
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

Key job responsibilities

Program Planning & Execution:
Develop and maintain comprehensive project plans, including scope, timeline, resource requirements, and key milestones
Monitor project progress, identify and mitigate risks, and provide timely status updates to stakeholders
Coordinate with cross-functional teams to integrate program activities and deliverables into the overall organizational framework





Stakeholder Management & Cross-Functional Collaboration:
Work across teams to influence priorities, decisions, and secure buy-in from stakeholders on initiatives
Facilitate regular meetings with cross-functional teams to review progress, discuss issues, and make data-driven decisions
Collaborate with compliance, operations, and other support teams to ensure alignment on requirements, processes, and systems
Escalate critical issues that require senior leadership attention and provide recommendations for resolution

Strategic Analysis & Insights:
Provide analysis and insights to senior leadership to influence and support tactical and strategic business decisions
Analyze data and metrics to identify trends, uncover insights, and recommend strategic initiatives
Design metrics and business review documents guiding the operations team through execution
Draft and present key documents to leadership

📌 Program Manager Ii, Alexa Shopping Operations Bengaluru
🏢 ADCI - Karnataka - A66
📍 Bengaluru