Primary Role:
Ensure exceptional guest experience from pre-arrival to post-departure, handle special requests, and build guest loyalty.

Pre-Arrival
Review reservations, VIPs, repeat guests, honeymooners, and special occasions
Coordinate room preferences, amenities, and welcome arrangements
Communicate with guests for arrival details, airport transfers, and special needs

Arrival & Stay
Personally welcome guests and provide a resort orientation
Assist with check-in formalities and room allocation
Handle guest requests: spa bookings, sightseeing, dining, activities
Resolve guest complaints promptly and diplomatically
Conduct courtesy calls to check guest satisfaction
Coordinate with housekeeping, F&B;, maintenance for guest needs
Arrange surprises (cake, flowers, décor) for special occasions





Guest Experience Enhancement
Promote in-house services and experiences
Suggest local attractions, tea estate tours, trekking, cultural shows
Upsell spa packages, private dining, romantic experiences
Maintain guest history and preferences

Departure & Post-Stay
Assist with check-out and transportation
Collect feedback and encourage online reviews
Handle lost & found
Maintain guest feedback records and service recovery logs

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:
Food provided
Leave encashment

Experience:
Hotel: 2 years (required)

Work Location: In person

📌 Guest Relation Executive Kochi (India)
🏢 MALIEKAL HERITANCE CHERAI
📍 India