Job Description
HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location
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nWork Location: ELCOT Shollingnallur, Chennai
nDesignation: Sr. Quality Team Leader (US Healthcare)
nExperience: 6 - 9 years (Team Handling Experience is a must)
nShift: US Shift Timings
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nJOB SUMMARY
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nThis position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a outstanding customer experience and a cost-effective, high-performing operation.
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nRoles and Responsibilities
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Manage day-to-day Quality operations and directs the team responsible for Quality control activitiesn
Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfactionn
Ensure quality and efficiency measures are met within the team and in accordance with service level agreementsn




Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirementsn
Establish and maintain effective work proceduresn
Review and ensure process follow internal policy requirements and external regulations.n
Coordinate, participate, and/or manage multiple projects assigned by senior managementn
Interface and coordinate with various stakeholdersn
Mentor the Green/Yellow belt projects and drive continues improvementsn
Be a single point of contact for Quality errors and plot action plans to improve performancen
ISO preparations and understanding of ISO requirements for Audit readinessn
Valuable understanding of Quality principles & QC tools and apply as need arises.n

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nEDUCATION/EXPERIENCE
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Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)n
3 years of relevant wo

📌 Hcltech Immediate Hiring For Sr Quality Team Lead Us Healthcare Chennai Location Tamil Nadu (India)
🏢 HCLTech
📍 India