Experience in an enterprise software or cloud support environment.

• Excellent (oral and written) communication skills in English.

• Robust knowledge of Linux command line.

• Familiarity with Apache, NGINX, Redis, DNS, CDN and SSL.

• working experience with Magento Commerce Cloud is preferred .

• Relational database skills: Deep expertise in MySQL and database queries.

• Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python.

• Understanding of contemporary web technologies and relationships between them

• Experience troubleshooting web application and performance issues.

• Ability to analyze/extrapolate issues via logs and other sources of information to p

infrastructure and application teams a positive starting point for in depth reviews.





• Strong organizational and time management skills including multi-tasking and

job duties.

• Proficient in technical problem-solving methodologies.

• Ability to adapt and change in a dynamic environment.

• High patience and pacifying skill to handle difficult as well as escalated customers.

be able to effectively display, Empathy, helpfulness and transparency in

interactions.

• Available for on-call rotation, work off hours, holiday and weekend hours as required.

• Understand the issue's business impact, report top call generators, severe issues, ne

emerging trends, feature requests and common how- to questions.

📌 Software Support Engineer Bengaluru
🏢 Trigent Software
📍 Bengaluru