Company: Birlasoft Limited

Experience: 6+ Years

Role Type: Production Support

Primary Skills / Expertise
Java, Spring, Spring Boot, Microservices
Job Schedulers: Stonebranch, VisualCron (any scheduler)
Monitoring Tools: Splunk, Recent Relic
PowerShell scripting
ServiceNow (ticketing & workflow)

Preferred Skills / Secondary Expertise
Oracle
MySQL
SQL Server
ORM tools (e.g., Hibernate)

Role & Responsibilities
Provide hands-on production support for Java-based microservices applications.
Work with job schedulers, monitoring tools, and ticketing systems to ensure smooth production operations.
Support applications deployed in Pivotal Cloud Foundry (PCF) environments.
Perform deep-dive troubleshooting, debugging, and root cause analysis for production issues.
Manage B2B production support activities including:
Data monitoring
Error analysis
Client communication (email & phone)
Investigating issues from process/job failures




Work within an offshore production monitoring model and coordinate with cross-functional teams.
Take complete ownership of issues till closure and set proper customer expectations.
Provide mentoring and guidance to junior team members.
Participate in Kanban / ticket-based delivery models.
Prepare technical reports, presentations, and communicate resolutions clearly.

Technical Requirements
Minimum 6+ years of hands-on production support experience in Java Web / Enterprise projects.
Solid skills in Java, Spring, Spring Boot, Microservices.
Experience in monitoring, alerting, and application health checks using tools like Splunk/New Relic.
Experience troubleshooting connectivity, deployment, workplace, and scalability issues.
Good knowledge of SQL queries, database connectivity, and ORM tools.
Strong analytical, debugging, and problem-solving skills.
Excellent verbal and written communication skills.

📌 Java Production Support Pune
🏢 TalentOla
📍 Pune