Description
(A) Channel Management – Retail Asset Products
Development & Adherence to Vendor Management Manual & ensuring all Vendor / Channel partner empanelment are done as per guidelines for RA business.
Payment Management for all partners to be done effectively in co-ordination with OPS / Business / F&A.;
To ensure Vendor & Channel Partner receives their payment on time.
Cost efficiency - better contest management with higher focus on outcomes
Best in class customer experience
Recent avenues of business growth & customer acquisition
Service Guarantee implementation
NPS Survey Score
Location & Channel Activation

(B) Process Management – Retail Asset Products
1) Build RLOS platform for RA business
2) Develop seamless digital journey for the RA product
3) Service Guarantee offering in service
4) Develop Sales tools to increase productivity
5) Adherence to SOP and ensuring 100% file processing as per guidelines
6) NIL audit errors for the product
7) Process innovation




8)To ensure that appropriate product is launched on time and work closely with frontline for consumption.
9)Ensure all sales journeys are in line with the regulatory guidelines
10) To Ensure Product launched have updated SOPs which are in line with the regulatory & internal Guidelines.
11) To ensure the development of digital process journey through insurers.

(C) Regulatory & Compliance Management – Retail Asset Products
Timely closure of high-risk issues raised by assurance functions
Submissions for compliances to RAR Observations
Submissions for compliances to RMP within timelines
Events leading to Reputational Risk on the Company/ Group (Penalties/ SCN/ Adverse media coverage)

(D) Digital Initiatives Management – Retail Asset Products
Process setup for all current partnership & digital channels
API integration of all partners - in close co-ordination with IT/Projects & Business team
Automation of PVP & Payouts
Revamp of Channel onboarding journey
Adherence to Automatio

📌 Head Channel Management Retail Assets Thane
🏢 CSB Bank
📍 Thane