Food Galery is a food and grocery delivery platform connecting customers, restaurants, stores, and delivery partners through a single digital ecosystem. We are looking for a Business Analyst to help us improve business operations, understand customer and restaurant behavior, and support data-driven decision-making.

Key Responsibilities
Business & Operations Analysis
Analyze Food Galery’s daily business operations and identify areas for improvement.
Study orders, revenue, cancellations, refunds, delivery performance, and customer activity.
Identify operational gaps and recommend practical solutions.
Prepare daily, weekly, and monthly business performance reports.
Monitor significant business KPIs and highlight deviations.
Restaurant & Merchant Analysis
Analyze restaurant onboarding, order volume, revenue, ratings, cancellations, and performance.
Identify high-performing and underperforming restaurants.
Track restaurant activation and retention.
Provide insights to the restaurant onboarding and sales teams.




Help identify opportunities to increase restaurant orders and revenue.
Customer Analysis
Analyze customer acquisition, orders, repeat purchases, cancellations, and retention.
Identify customer behavior and purchasing patterns.
Analyze customer complaints and support data.
Recommend strategies to improve customer satisfaction and retention.
Delivery & Operations Analysis
Monitor delivery times, order allocation, cancellations, failed deliveries, and delivery partner performance.
Identify reasons for delivery delays and operational failures.
Work with the operations team to improve delivery efficiency.
Analyze performance by city, area, restaurant, and delivery partner.
Product & App Analysis
Work with the Product and Technology teams to identify business requirements.
Understand problems faced by customers, restaurants, and delivery partners.
Convert business requirements into transparent functional requirements

📌 Business Analyst Bengaluru
🏢 Food Galery
📍 Bengaluru