Job Description
Purpose of the role
To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards.
Accountabilities
Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
Development and implementation of quality control procedures and controls to mitigate risks and maintain effective operations.
Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders.
Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.




Identification of industry trends and developments to implement best practice in quality assurance services.
Participation in projects and initiatives to improve quality control efficiency and effectiveness.
Analyst Expectations
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive an

📌 FCS Quality Analyst (Noida)
🏢 Barclays
📍 Noida