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Summary of the role:
The Claims Analyst is responsible for managing and resolving customer claims and deductions within the AR function. This role supports analysis, investigates invoice-level details, raises queries in customer portals, gathers supporting documentation for payback claims, and leverages analytical skills to research and report findings. The analyst works closely with internal stakeholders (Sales, Finance, Operations) and external customers to ensure timely and accurate claim resolution, supporting overall cash flow and revenue objectives.
About the role:
Claims Investigation & Resolution
Analyze and validate claims and deductions raised by customers, ensuring accuracy and compliance with company policies.




Investigate invoice-level details using SAP ERP and related systems to identify discrepancies or root causes.
Gather and organize proofs (e.g., BOL/POD, signed paperwork, email threads) to support claims and payback requests
Raise and track queries in customer and internal portals, ensuring timely follow-up and resolution.
Documentation & Reporting
Maintain complete and accurate documentation for all claims, including supporting evidence and correspondence.
Prepare regular reports on claims status, aging, and resolution timelines for management review.
Monitor KPIs such as claims aging, dispute cycle time, and recovery rates, providing actionable insights for process improvement.
Stakeholder Collaboration
Coordinate with Sales, Finance, Distribution Center Operations, and other teams to resolve claims and escalate issues as needed.
Communicate clearly and professionally with customers to clarify claim details and request ad

📌 AR Analyst (Bengaluru)
🏢 Levi Strauss
📍 Bengaluru