Role Purpose
Own the post-sales customer lifecycle for assigned US accounts, ensuring successful onboarding, rapid adoption, measurable business outcomes, revenue retention, expansion opportunities, and timely collections.
This is a farming role, not a support role. Success is measured by customer retention, customer growth, product adoption, implementation excellence, and cash realization.

Key Responsibilities
1. Customer Onboarding Ownership
Act as the single point of contact from contract signature through go-live.
Lead end-to-end onboarding, implementation planning, training, stakeholder alignment, and execution.
Coordinate across functions to ensure successful deployment.
Track milestones, identify risks, and proactively remove implementation blockers.
2. Adoption & Customer Success
Drive product adoption across clinics and customer stakeholders.
Conduct regular business reviews (30/60/90D) to demonstrate value realization and ROI.
Monitor customer health, usage metrics, engagement levels, and operational outcomes.




Develop and execute account success plans to maximize customer outcomes.
Actively reduce churn risk through early intervention and stakeholder engagement.
3. Account Growth (Farming)
Build trusted relationships with decision-makers, administrators, and key stakeholders.
Create account growth plans aligned with customer objectives and business goals.
4. Revenue Realization & Collections
Own invoice tracking, payment follow-ups, and collections for assigned accounts.
Resolve commercial, operational, or contractual issues impacting payments.
Maintain solid forecasting of renewal status, receivables, and expansion revenue.
5. Executive Relationship Management
Serve as the voice of the customer internally.
Escalate risks early with clear mitigation plans.
Build executive-level relationships that improve retention and customer advocacy.
Drive customer references, case studies, testimonials, and success stories.

Success Metrics
The role will be measured

📌 Client Success Manager (Bengaluru)
🏢 ZEISS VisioGen
📍 Bengaluru