JOB PURPOSE

The Shift Head AOCC leads real-time airport operations during assigned shifts, ensuring smooth coordination of airside, terminal, and landside activities. The role manages operational disruptions, oversees resource allocation, and facilitates decision-making in collaboration with airlines, ATC, and ground service providers. The role requires dynamic problem-solving, crisis management, and adherence to safety and regulatory protocols while optimizing operational efficiency and passenger flow.
ORGANISATION CHART
Shift Head - AOCC --> Chief Operations Officer --> Head - AOCCKEY ACCOUNTABILITIES

Accountabilities
KPI

Managing Allocation of Airport Resources:
ï§ On time performance
ï§ Review and reallocate optimum slots
ï§ Optimum utilization of assests including slots, Stands, Counters and belts

Allocation of Parking Stands:
ï§ OMDA compliance w.r.t PBB

Coordination with ATC-WSO
ï§ Closure of all operational requirements such as shifting/towing of aircraft, any emergency, NOTAM, approvals for Non-schedule flights

Preventive maintenance schedule:




ï§ Planning with Zero impact on operations.

Actioning XOVIS alerts:
ï§ Queue management at entry gates, security gates, Check-in counter via CCTV.
ï§ OMDA Compliance

Emergency handling (Bomb threat, Fire strategy, Aircraft Hijack)
ï§ Efficient and timely notifications & management/leadership of events

Stakeholder Management (IMD, General Aviation, NSOP, Workplace, VIP Flight movement, Social Media)
ï§ Zero outstanding issues

Monitoring of overall operation which includes Cityside, Terminal, Airside for anomalies and alert teams on the ground to effectively mitigate the anomalies
ï§ Avoid operational disruption

KEY ACCOUNTABILITIES - Additional Details

Budget Planning
⢠Contribute to OPEX & CAPEX planning to ensure cost-effective operations.

ï­ % cost optimization YoY through value engineering and budget efficiency measures

Crisis Management & Business Continuity Planni

📌 Shift Head-AOCC (Hyderabad)
🏢 GMR Group
📍 Hyderabad