You'll be the person who makes our AI agents sound right — and convert. At JoyzAI, that means owning the prompts and conversation design behind every client's AI calling agent and chatbot: how the agent opens a call, how it qualifies a lead, how it handles "I'm busy, call me later," how it declines a question it shouldn't answer, and how it does all of that in the client's voice, in English or Hinglish.
This is not a prompt-tweaking role. It's a design-and-own role. You write the prompt, you listen to the calls it produced, you find where it broke, and you fix it — for real clients, in production, with real leads on the other end of the line.
What you'll do
Prompt & conversation design
Translate each client's business requirements into prompt strategies, conversation flows, and guardrails for their AI calling agent and chatbot.
Design voice-first conversations — greetings, one-question-per-turn flows, objection handling, voicemail/no-answer/silence fallbacks, and handoffs to WhatsApp for links and addresses.
Build and maintain the prompts behind core workflows: lead qualification,
FAQs, appointment booking, and follow-up sequences.
Nail tone and persona for each client, including Hinglish where their customers speak it.
Testing & optimisation
Read call transcripts and chat logs every day. Catch the weak answers, the hallucinations, the places the agent talks too much or asks two questions at once.
Run structured experiments — A/B prompt variants, regression test sets, edge-case scripts — and measure what actually moved: qualification rate, drop-offs, escalations, wrong answers.
Ship prompt improvements quick and safely, without breaking what was already working.
Document prompt frameworks and reusable templates so the next client's agent starts from a better baseline than the last.
Clients & the team
Sit in on kickoffs and go-lives with customer success to understand how the client's sales process actually works before you write a word.
Work with engineering on w
📌 Prompt Engineer (Noida)
🏢 JoyzAI
📍 Noida