Job Descriptions - Client Servicing
Account Manager – Client Servicing
Experience: 2–3 years| Function: Client Servicing / Account Management | Location: Gurugram
About the Role
We're looking for an Account Manager to own day-to-day delivery and relationship management for a set of client accounts, coordinating across SEO, Paid Media, Social, Content and Creative to ensure every deliverable lands on time, on brief, and at the quality bar our clients expect. You'll be the connective tissue between client expectations and internal execution - translating objectives into clear briefs, keeping trackers and TATs honest, and flagging risks before they become problems.
What You'll Do
Own day-to-day communication and relationship management for assigned accounts
Convert client objectives into clear, actionable briefs for internal teams
Coordinate execution across SEO, Content, Paid Media, Social and Creative, keeping timelines and TATs on track
Run client calls, status updates, and performance discussions with confidence




QC deliverables before they go to the client - accuracy and polish are non-negotiable
Close the loop on client feedback and rework, quickly and without chasing
Track performance against agreed KPIs and scope, and flag gaps or opportunities proactively
Support upsell/cross-sell conversations as account needs evolve
Partner with senior management on account strategy, scope, commercials and retention
Flag risks and dependencies early - no surprises for clients or leadership
What You Bring
2–3 years in Client Servicing / Account Management, ideally at a digital or integrated marketing agency
Working knowledge of SEO, Paid Media, Social, Content and Creative - enough to brief, question and QC each discipline
Sharp communication and stakeholder-management skills, written and verbal
Robust ownership instincts and follow-through - things don't fall through the cracks on your watch
Comfort juggling multiple accounts and internal teams at once, in a fast-paced enviro

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