Job Description: Associate Process Manager – MIS

Department

Vertical : CMT

Program: Support

Process: COCMT

Work Location : Chandigarh

Position Purpose

The Associate Process Manager – MIS will own and manage end-to-end reporting,
governance dashboards, business metrics consolidation, data validation,
automation, and management reporting activities.

The role will work closely with Operations, HR, Workforce Management,
Transitions, Finance, and other support functions to ensure accurate, timely,
and actionable information is available for business decision-making.

Key Responsibilities

* Manage recurring MIS, governance, and management reporting requirements.
* Maintain and enhance governance dashboards and performance trackers.
* Consolidate, validate, reconcile, and analyze data received from multiple
stakeholders and support functions.
* Track key business activities, including:
* Process deployment and bench positions
* Transition progress and reporting
* Attrition analysis
* Workforce and staffing metrics
* Business performance and governance updates




* Ensure all reports are delivered accurately and within agreed timelines.
* Develop automated reports, dashboards, trackers, and data models using
advanced Excel capabilities.
* Identify reporting gaps, data inconsistencies, and process risks, and
coordinate with stakeholders for timely resolution.
* Analyze trends, variances, and performance indicators and provide meaningful
insights to management.
* Prepare executive-level presentations and reports for business reviews.
* Follow up with stakeholders to obtain pending data, validate inputs, and
close action items.
* Standardize reporting processes, maintain documentation, and improve
reporting efficiency.
* Support ad hoc reporting and analytical requirements raised by senior
leadership.
* Maintain confidentiality and ensure proper governance of business and
employee-related data.

Required Skills and Expertise

* Robust experience in MIS, business reportin

📌 Associate Process Manager (Chandigarh)
🏢 eClerx
📍 Chandigarh