Job Summary:

Technical specialist and primary customer support contact to diagnose and
execute complex repairs to engine products at the customer’s site.

Key Responsibilities:

Establishes and continually develops productive customer relations and ensures
prompt and efficient attention to customer needs. Applies the use of specialized
tools and follows documented procedures and policies to diagnose and complete
complex repairs at customer site. Performs preventative maintenance activities
as per documented schedules and standards on engines and related components in
the field. Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and
experience to others; may provide work direction; may review repair plans, parts
lists, etc. Completes required documentation, such as service worksheets,
timesheets, warranty claims, quality documents via handwritten forms or business
system input screens. Identifies additional sales and service opportunities with
customer.



Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation. Ensure
adherence to all relevant Health Safety & Environmental policies, procedures and
legislation and reports any issues / incidents to site management and to their
supervisor.

RESPONSIBILITIES

Competencies:
Communicates effectively - Developing and delivering multi-mode communications
that convey a transparent understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering
customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the
organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes
contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of
noise.

Self-developm

📌 Engine Field Service Technician (Gurugram)
🏢 Cummins
📍 Gurugram