Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Human Resource Service Delivery (HRSD)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or cloud-based applications to meet evolving business requirements. This role includes managing application features, overseeing release cycles, and maintaining system stability. The engineer works with various tools and platforms to customize solutions while ensuring seamless integration and optimal performance within the existing setting.



Collaboration with stakeholders to align technical capabilities with organizational goals is a key aspect of daily activities.

Roles & Responsibilities:
- Expected to perform independently and become a subject matter expert.
- Required active participation and contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor application performance and troubleshoot issues to maintain high availability.
- Document configuration changes and maintain knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Experience with configuring and customizing ServiceNow modules to meet business needs.
- Familiarity with APIs and integration techniques to connect Ser

📌 Packaged/SaaS Application Engineer (Pune)
🏢 Accenture
📍 Pune