The Support Analyst serves as a point of contact for employees requiring IT
assistance. This office-based position provides support through telephone,
email, instant messaging, and remote-access tools. The analyst will diagnose and
resolve technical issues, maintain accurate ticket documentation, and coordinate
with internal IT teams when additional functional or application support is
required.

The position operates in a 24x7 rotational-shift environment and is responsible
for managing incidents and service requests from initial logging through
resolution and closure, in accordance with established service-level agreements
and support procedures.

RESPONSIBILITIES

⁠⁠⁠⁠Duties and Responsibilities

* Troubleshoot IT systems and business applications, provide user guidance or
training, generate reports, and accurately log faults.

* Work effectively within a 24x7 rotational-shift schedule.

* Respond to support requests received through telephone, email, live chat and
other approved communication channels.





* Manage service requests and incidents from opening through closure while
meeting defined service-level agreements.

* Follow established procedures for customer communication, call handling,
email responses, and ticket documentation.

* Provide remote IT technical support to Oceaneering employees using approved
remote-access tools.

* Identify, research, troubleshoot, and communicate technical issues, driving
them toward timely resolution.

*

Supervisory Responsibilities

* This position has/does not have direct supervisory responsibilities.

QUALIFICATIONS

Required

* Bachelor’s degree, preferably in Computer Science, or an equivalent
combination of education and relevant experience.

* One to three years of IT support, including support for Windows 11.

* Working knowledge of Windows 11, Active Directory, Microsoft Office
applications, and Microsoft 365.

* Robust analytical, troubleshooting, problem-solving, and decision-making
skills.

* Excellent written

📌 Support Analyst (Chandigarh)
🏢 Oceaneering
📍 Chandigarh