Principal Duties / Responsibilities
Key representative for operational forums/projects
Lead for key process improvement initiatives and identifying process wastes
Analyse team performance, identify trends and make recommendations to improve overall operational performance
Conduct onboarding interviews
Responsible for managing available resources effectively to ensure operational efficiency
Drive team performance
Manager SLAs on Accuracy, TAT, productivity
Maintain day-to-day stakeholder interaction and develop relationship
Create development plan for the team
Goal setting for the team
Drive a culture of adherence to company standards and SOPs
Conduct performance management
Highlight exceptions

Qualifications




Bachelors degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.

Behaviors
Excellent verbal and written communication skills.
Able to quickly determine critical issues.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader Bengaluru
🏢 Artex Risk Solutions
📍 Bengaluru