Job Description
Subject Matter Expert – Microsoft 365 (L3)
nExperience: 7+ Years
nLevel: L3
nLocation: Hyderabad
nWork Mode: WFO
nJob Overview
nWe are looking for an experienced Microsoft 365 / O365 Subject Matter Expert (L3) to manage, support, configure, implement, and optimize Microsoft cloud and collaboration environments. The candidate will work closely with customers, L1/L2 teams, vendors, and internal engineering teams to deliver enterprise Microsoft solutions and support managed services.
nKey Responsibilities
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- Design, implement, configure, and support Microsoft 365 solutions for customers and internal environments.n
- Administer and manage Microsoft 365 / Office 365 services, applications, and collaboration tools.n
- Perform O365 tenant-to-tenant migrations and G Suite/Google Workspace to Microsoft 365 migrations.n
- Manage and troubleshoot Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and related M365 services.n
- Manage and administer Microsoft Defender for Endpoint.n
- Manage and administer Microsoft Purview,



including compliance and data governance capabilities.n
- Perform Azure resource management and administration.n
- Handle SCCM/MECM application packaging, deployment, and OS deployment.n
- Monitor, troubleshoot, and optimize Microsoft environments to ensure optimal performance.n
- Lead or contribute to MSP projects, service improvement initiatives, migrations, and customer requests.n
- Work directly with customers on incidents, change requests, status meetings, projects, and technical requirements.n
- Develop and maintain SOPs, technical documentation, and standard processes.n
- Coordinate with L1/L2 teams and vendor support for issue resolution.n
- Mentor and provide technical guidance to junior engineers and service desk teams.n
- Support audits, SOW scoping, technical assessments, and solution delivery.n
- Take ownership of customer Agile Cloud Engineering requests.n
- Stay updated with Microsoft te

📌 Subject Matter Expert (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad