Overview
An Expert Centre Specialist or ECS will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face. They embody the Waters corporate identity in appearance, demeanor, values and ethics. Expert Centre specialists are key organizational people who help our customers in resolving any issues as quickly and efficiently as possible.
The role is for one year contract on 3rd party payroll.
Responsibilities
Manage incoming Web Requests for technical queries.
Manage the customer journey from the logging of a corrective call to successful completion, setting expectations and delivering an exceptional customer experience throughout
Work in partnership with Waters field service engineers and Waters support teams to quickly resolve customer issues and maximize customer satisfaction.
Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely.
Actively participate in Waters Internal Escalation calls and meetings, keeping customers well informed of progress.




Carry out site work such as PM visits installations, support and product training sessions to maintain Skill Sets.
Maintain Customer call tracking database in accordance with Company Policy.
Drive internal and Customer KPI's to best in class standard.
Approximately 80% of time on Expert Centre activities remaining 20% on customer sites delivering services.
Qualifications
Education to a minimum of Degree level in Electronics / Instrumentation / Chemistry
Experience with U/HPLC & MS instrumentation and Laboratory Data Systems (3+ years)
Good communication skills both written and verbal, and enjoy personal interaction and relationship building
Impeccable customer skills with a high level of attentiveness and empathy
Highly organized with positive time management skills and a can-do attitude
Strong problem-solving skills and the ability to think innovatively and outside the box
An ability to negotiate both int

📌 Expert Centre Specialist- Temporary (Kumbalgodu)
🏢 waters
📍 Kumbalgodu