A1 to A2

• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• Mandatory E-learning courses certified wherever applicable

RESPONSIBILITIES

* Conduct regular quality audits and assessments of customer interactions and
processes.
* Provide constructive feedback and coaching to team members to enhance their
performance.
* Identify trends and areas of improvement through data analysis and reporting.
* Collaborate with the management team to develop and implement quality
improvement initiatives.
* Ensure compliance with industry regulations and company policies.
* Maintain accurate records and documentation of quality assurance activities.
* Conduct root cause analysis for customer complaints and implement preventive
measures.
* Stay updated with industry best practices and trends in quality management.
* Support the training and development of recent and existing team members.
* Foster a culture of continuous improvement and excellence within the team.

QUALIFICATIONS





The profile of the Quality Analysts should be as follows:
1. Must be a graduate
2. Experience/Knowledge of Bank’s products & processes
3. Overall experience of three years wherein at least two years in quality
analysis of a Banking process
4. QAs must have versant test score of 5 and above with typing test with
speed of 25-30 words per minute and 85% accuracy.

Digitide started with a simple vision: to transform business operations and
drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting
impact through AI-led digital solutions, smart business processes, and deep
industry expertise. Our journey began as a partner to businesses looking to
enhance operational efficiency and customer experiences. By combining the power
of AI, data intelligence, and business process services, we’ve been able to help
our customers master the digital age and stay ahead of the c

📌 Quality Executive (Lucknow)
🏢 Digitide Solutions
📍 Lucknow