Manage operational delivery and stakeholder relationships for assigned clients.
Provide specialized consulting advice based on engagement requirements and
support executive-level decision-making.

RESPONSIBILITIES

Plan, monitor & manage operational delivery to ensure adherence to agreed
quality parameters & timelines. Implement work management trackers, define roles
& responsibilities of team members and roll out a work allocation / delivery
plan to track completion
Work with onshore managers to agree on scope of work, key stakeholders,
escalation matrices, project milestones & timelines
Design & Implement management information systems (MIS) for periodic status
updates and to identify trends around business processes identified as high on




risk / low on controls
Drive a culture of Risk and Governance across business processes.
Institutionalize ethos of continuous improvement in risk management across all
processes and sub processes in scope. Champion customer service to ensure that
compliance is integrated in business processes
Demonstrate excellent project management skills, inspire teamwork and
responsibility with engagement team members, and use current technology/tools to
enhance the effectiveness of deliverables and services

QUALIFICATIONS

NA

📌 Analyst (Gurugram)
🏢 EXL
📍 Gurugram