Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
At bp, we’re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more productive business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT centre will drive cutting-edge digital solutions and agile ways of working.
The Retail Maintenance Support Representative position is the point of contact for site personnel/owners, field managers, and vendors, regarding: site equipment and property maintenance, environmental compliance, and license/permitting of company-owned sites.
A key part of this role is troubleshooting needs and assigning and dispatching maintenance and inspection vendors. In addition, the representative is responsible for receiving and acting on Notification Center communications/requests in compliance with agreed on business unit and/or regulatory requirements. This position will also provide BP Alert support. This is a customer touch point requiring strong attention to detail, internal and external cross functional interface, and the ability to identify improvement opportunities.
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
Customer Facing CSRs are required to have a broad understanding of all Custo
📌 Customer Service Representative (Pune)
🏢 Bp
📍 Pune