Job Description
Service Now CMDB
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nService Now CMDB
nLocation: Delhi/Hyderabad/Bangalore
nExperience: 10 years to 17 years
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nMust-Have:
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- Expert knowledge of IT Configuration Management processes.n
- Experience in ServiceNow CMDB.n
- Understanding of ServiceNow Discovery, Service Mapping and knowledge of ServiceNow CSDM Model.n
- Explicit understanding of Business Capabilities, Business Applications, Application Services, Middleware Infra, Service Offerings and so on.n
- Able to work with Customer stakeholders which are Business Application Owners, Infra CI owners.n
- Experience in performing CMDB audit and Remediation.n
- Solution Oriented mind set & be able to provide recommendations for the current and future platform.n
- Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Changen
- Excellent analytical, and problem-solving skills on maintaining CMDB data integrity.n
- Able to generate reports for KPIs.n
- Excellent collaboration, customer service, and communication skills to work in a team environment.n




- Ability to work under pressure effectively and efficiently handle multiple priorities simultaneously.n

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nKey Responsibilities:
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- Work as CMDB team in developing standard IT Configuration management methodology.n
- Assisting team in the development of CMDB Policy, Processes, Data Models, and Knowledge base.n
- Performing operational activities as defined by CM policies and procedures.n
- Works along with CMDB team to improve CI data integrity regarding classes, naming conventions, attribute modeling, CI relationship, data sources.n
- Conducts CI audits and reconciliation for CMDB Remediation independently.n
- Maintains CIs to ensure CMDB accuracy and completeness.n
- Drives visibility on unauthorized CI changes or alterations to environment.n
- Delivering CMDB reports agreed and on demand.n
- Identifying and reporting on noncompliance situationsn
- Works with In

📌 Service Now CMDB (New Delhi)
🏢 Tata Consultancy Services
📍 New Delhi