Greetings for the Day…

We are looking for a Assistant Manager-US Healthcare for one of our esteemed clients in Pune having experience in US Healthcare, Claims,Healthcare Operations,Medical Management and People Management.

Exp: 4+ Years

CTC: Upto 8 LPA

Location: Pune

Shift : US Shift

Job Description:-

The Assistant Manager will be responsible for leading and managing a team of CSRs, Nurse Associates, and medical services staff to ensure delivery of high-quality, cost-effective healthcare management services while meeting operational, quality, financial, and client-specific objectives.

Key Responsibilities:
- Manage day-to-day operations and ensure adherence to SLA, productivity, quality, and compliance targets.
- Coach, mentor, and develop Nurse Associates/CSRs to improve performance and achieve individual and team goals.
- Conduct regular performance reviews, feedback sessions, calibration meetings, and skill-development activities.
- Identify performance and process gaps through root cause analysis and implement corrective and preventive action plans.




- Monitor workload, staffing, productivity, and process volumes in coordination with WFM/MIS and support teams.
- Ensure accurate and timely completion of operational reports, dashboards, trackers, and business reviews.
- Act as a Subject Matter Expert (SME) for healthcare processes, clinical documentation, care management interventions, and problem resolution.
- Ensure team compliance with internal policies, client requirements, HIPAA/confidentiality standards, information security, and applicable healthcare regulations.
- Handle client escalations, member/provider concerns, and complex operational issues, ensuring timely resolution and appropriate communication.
- Support implementation of current processes, policy updates, system changes, training programs, and process improvements.
- Lead calibration sessions and quality initiatives to maintain consistency in clinical decisions, documentation, and customer se

📌 Assistant Manager-US Healthcare (Mumbai)
🏢 Right Move
📍 Mumbai