Position Summary

The Programme Director is the single point of accountability for Truworth Wellness's EAP engagement with a prestigious, large enterprise client based in BKC, Mumbai. Deployed at the client's Corporate Centre, this role serves as the senior escalation point for the account, the primary interface with the client's HR Department, and the owner of programme governance, stakeholder alignment, and strategic oversight across the full lifecycle of the engagement — from implementation through steady-state delivery, contract renewal, and eventual transition-out.

The Programme Director is directly accountable to the client for SLA adherence, governance discipline, and quarterly performance outcomes on which contract payments are conditioned.

Key Responsibilities

Client Governance & Stakeholder Management
- Act as the client's senior escalation point and primary accountability owner for all aspects of the EAP engagement.
- Serve as the primary interface between Truworth Wellness and the client's HR Department on programme governance, stakeholder alignment,



and strategic direction.
- Chair/lead the Programme Steering Committee and monthly Operational Review Meetings with the client's designated Programme Manager and other stakeholders.
- Ensure Minutes of Meeting are circulated within 5 working days of each governance forum, and own the consolidated action tracker through to closure.
- Represent the programme in leadership-level reviews, audits, and any ad hoc governance requirements raised by the client.

Service Delivery & SLA Ownership
- Own end-to-end delivery of the scope of work: 24×7 counselling and crisis intervention, wellbeing programmes, the Holistic Health Champion Programme, webinars, and awareness campaigns.
- Monitor SLA and KPI performance continuously;
drive corrective actionon any shortfall to avoid penalties or liquidated damages and to secure release of quarterly performance-linked payments.
- Oversee the implementation and onboarding pla

📌 Programme Director – Eap (Mumbai)
🏢 Truworth Wellness
📍 Mumbai