For an international organization, we are urgently looking for an experienced Senior ServiceNow Developer specializing in ITSM, Now Assist, AI and automation.

This is a fully remote contractor position for a senior ServiceNow professional with extensive hands-on experience delivering enterprise-scale ServiceNow ITSM solutions and implementing AI-powered and automated service management capabilities.

As a Senior ServiceNow Developer, you will be responsible for the end-to-end delivery of ServiceNow ITSM initiatives, covering technical solution design, development, automation, Now Assist and GenAI capabilities, integrations, testing, deployment and operational support.

We are looking for a full-time contractor who is available to work during CET working hours. Candidates must be fluent in English.

Tasks and Responsibilities
- Design, develop, configure and enhance ServiceNow ITSM solutions, including Incident, Change, Request, Problem and Knowledge Management, Service Catalog, Platform Analytics, Predictive Intelligence and Virtual Agent;
- Build and maintain ServiceNow workflows,



Flow Designer automations, SLAs, notifications, approvals and reusable platform components in line with business requirements and ServiceNow best practices;
- Lead ITSM automation initiatives using Flow Designer, Integration Hub, orchestration and intelligent ticket handling to improve efficiency, user experience and service quality;
- Implement and optimize ServiceNow Now Assist and GenAI capabilities, including AI-driven use cases, Now Assist skills, prompt design, testing, governance and user adoption;
- Develop and maintain Script Includes, Business Rules, Client Scripts, UI Policies, Scripted REST APIs and Integration Hub integrations;
- Design and support integrations with enterprise applications using REST APIs and contemporary integration patterns, ensuring solutions are scalable, secure, maintainable and compliant;
- Participate throughout the SDLC, including requirements workshops, t

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