Dear Applicants,
Greetings from PineQ Lab Technology

We are hiring for one of our clients in Pune for an E-commerce Process
Candidates with experience in Quick Commerce / E-commerce companies or International Customer Support are welcome to apply.
If you have robust communication skills and relevant customer support experience, this could be a great opportunity for you.
Come and join our team

Designation: Customer/Seller Support Executive

Hiring Details
· Process: Email Process/Blended/Chat
· Location: Pune, Kharadi Bypass
· Working Days: 5.5 Days a Week
· Shift: Rotational Shifts
· Week Off: Rotational
· Cab Facility: Both-way cab facility available

Job Responsibilities
- Handle seller queries and provide effective resolutions through customer support.
- Assist E-Commerce Business sellers with account, order, payment, listing, and other platform-related concerns.
- Identify issues, troubleshoot them, and ensure timely resolution.
- Maintain high-quality customer interactions and meet process SLAs.




- Document customer interactions accurately in the system.
- Escalate complex issues to the appropriate team when required.

Candidate Eligibility
· Candidates from E-commerce Seller Support / International Experience
· B2 communication is required.
· Both International and Domestic customer service experience into e-commerce will be considered.
· If the Candidate is from a non-e-commerce background then B2+ communication is required, and the candidate should have International Customer Service experience.

Selection Process:
HR Interview → Operations Interview → Written Versant Assessment

Important
- Work from Office – Pune.
- Candidates must be comfortable with rotational shifts and rotational week-offs.
- Immediate joiners only.
- Budget: 3 LPA (Negotiable)

Share your updated CVs at:
Open to referrals.

📌 Customer Support Executive (Pune)
🏢 PineQ Lab Technology
📍 Pune