10 Sep
|
Greytip Software Private
|
Karnataka
10 Sep
Greytip Software Private
Karnataka
Job Description Key Performance Indicators (KPIs)
- Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts.
- Net Promoter Score (NPS): Achieve +20 or higher.
- Customer Satisfaction (CSAT): Maintain 75-80%.
- Churn Rate: Keep below 10% annually.
- Adoption Rate: Increase feature utilization by 20% within 6 months.
- Renewal Rate: Achieve 90% renewal success for assigned accounts
Key Responsibility:
- The Customer Success executive ensures clients maximise value from the SaaS HR Tech platform, driving adoption, satisfaction, and retention for customer accounts. They manage adoption & engagement, build relationships, and address customer needs proactively, collaborating with Support and Sales teams.
- Serve as the primary point of contact to customers, addressing day-to-day inquiries and ensuring seamless communication.
- Monitor
📌 Customer Success Executive (Karnataka)
🏢 Greytip Software Private
📍 Karnataka