Make an impact with NTT DATA
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Role Summary the Asset management - L2 Senior Analyst will operate, support, troubleshoot, and improve Asset management services across ITAM, ensuring stable operations, SLA adherence, and explicit stakeholder communication.
Minimum Requirements "• B.E. / B.Tech / BCA / M.Tech / MCA or equivalent qualification preferred.
• 4+ experience aligned to L2 Senior Analyst responsibility level.
• ITIL-aligned understanding of incident, problem, change, and service request processes.
• Ability to work in shifts and support 24x7 operations where required."
Key Responsibilities "• Own advanced troubleshooting and operational support for Asset management.
• Handle escalations from L1 and perform RCA for recurring issues.
• Execute approved changes, patching, upgrades,



DR drill support, and release coordination.
• Maintain SOPs, technical documentation, known-error records, and dashboards.
• Coordinate with OEMs/vendors and ensure SLA, security, and audit compliance."
Technical Competencies "• Hands-on knowledge of ITAM.
• Primary skill coverage: Asset management.
• Operational understanding of Asset management administration, monitoring, troubleshooting, and documentation.
• Clear communication for ticket updates, handovers, and stakeholder coordination."
Soft Skills / Ways of Working "• Customer-focused approach to service support and issue resolution.
• Ability to prioritize incidents, document clearly, and follow escalation paths.
• Collaboration with infrastructure, application, OEM, and vendor teams.
• Ownership mindset for SLA adherence, follow-ups, and operational hygiene."
Remarks / TA Notes
Workplace type:
On-site Working
About NTT DATA
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📌 Cross Technology Managed Services Engineer (Chennai)
🏢 NTT
📍 Chennai