Location: Remote
Experience: 10+ Years
Role Overview
We are looking for a Qualtrics Architect with robust experience in designing, configuring, and scaling enterprise-grade Employee Experience (Engage) and Customer Experience Analytics (XM Discover) solutions. The ideal candidate will own end-to-end solution architecture, translating business requirements into scalable Qualtrics configurations, integrations, and data models, while providing technical leadership across implementation teams.
Key Responsibilities
- Architect and design end-to-end Qualtrics solutions across XM Discover (Connectors, Designer, Studio) and Engage (employee engagement, pulse, and lifecycle surveys).
- Define data architecture, integration patterns, and taxonomy strategy for unstructured feedback data ingested through XM Discover Connectors (calls, chats, emails, surveys, social media, reviews).
- Design and oversee category models, sentiment tuning, custom lexicons, intelligent entities, and Natural Language Understanding (NLU) enrichments in XM Discover Designer.
- Architect Studio dashboards,



custom metrics (Top Box, Bottom Box, Satisfaction, Custom Math), alerts, and role-based access for content creators and consumers.
- Design employee engagement and pulse survey frameworks in Engage, including 290+ science-backed question libraries, custom queries, benchmarking, and driver analysis.
- Define integration architecture with third-party systems such as SAP SuccessFactors, Salesforce, HRIS, and CRM platforms using APIs, SSO, and SFTP.
- Establish data governance, security controls, and taxonomy consistency standards across the enterprise Qualtrics ecosystem.
- Lead technical design reviews, provide architectural guidance to consultants/developers, and troubleshoot complex implementation and performance issues.
- Evaluate and recommend AI-driven capabilities (conversational AI, predictive analytics, agentic workflows) to enhance action-planning and manager enablement.
- Partner with busines

📌 Qualtrics Architect (Amritsar)
🏢 DataLunix
📍 Amritsar