Role-Senior ServiceNow Developer
Location- Remote

The ideal candidate is a team player who will be responsible for working with company data in various business areas. Specific responsibilities include reporting metrics, analyzing methodologies, suggesting operation improvements, and building proposal evaluations in a cross-functional environment.

Mandatory Skills - ITSM & HRSD / SAM / HAM . Also experience in Service portal / Employee Center

Key Responsibilities

Delivery & Work Management
- Own and prioritize incidents, requests, and enhancements aligned to business SLAs
- Ensure high-quality, on-time delivery across all ServiceNow workstreams

Team Leadership
- Lead, mentor, and manage ServiceNow developers and admins
- Allocate work based on skills, capacity, and priorities

Customer & Stakeholder Management
- Act as primary customer interface
- Translate business needs into scalable platform solutions
- Provide proactive updates and drive customer satisfaction

Technical Leadership & Platform Ownership
Solution Design & Governance




- Oversee end-to-end ServiceNow solution design and implementation
- Ensure adherence to best practices, scalability, and platform standards

Tier 3 Escalation / Full-Stack Troubleshooting
- Act as L3 escalation for complex issues
- Debug script includes, business rules, and integration failures impacting global operations

Automation & Integration
- Lead integrations using Service Graph Connectors (SolarWinds, Intune, Jamf)
- Drive CMDB automation and reduce manual operational effort

Employee Experience (UX/UI)
- Deliver modern UI via Employee Center (ESC)
- Oversee widget development and CSS for consumer-grade experiences

Platform Governance & Lifecycle
Upgrade Strategy
- Own platform upgrades (e.g., Zurich release)
- Manage skipped records, regression testing, and stabilization

Workplace Management
- Define and manage clone-back and backup strategy
- Ensure non-prod environments remain aligned with Production

Continuous Im

📌 ServiceNow Developer (Vijayawada)
🏢 TriluxTech
📍 Vijayawada