Job Description

HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai

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Interested Candidates Please fill below mentioned details and share your CV to below mentioned email Id

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Overall Experience in OTC Collections:

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Current CTC:

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Expected CTC:

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Official Notice Period:

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Interested share your CV to [email protected]

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Job Description: OTC Collections Analyst /Senior Analyst

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Experience: 2 – 8 Years

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Process: Order-to-Cash (OTC) Collections

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Shift: Night Shift

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Work Mode: 100% Work from Office

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Job Summary

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We are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

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Key Responsibilities

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- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
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- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
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- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
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- Investigate and resolve payment delays, disputes, and deduction issues.
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- Maintain accurate documentation of all customer interactions in ERP/collection tools.
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- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
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- Meet collection targets, DSO goals, and productivity metrics.
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- Escalate high-risk delinquent accounts as per defined procedures.
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- Provide excellent customer service while maintaining a skilled collection approach.
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- Ensure compliance with company policies and client-specific requirements.
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Required Skills

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- 2-8 years of experience in OTC Collections / Accounts Rece

📌 HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai (Thoothukudi)
🏢 HCLTech
📍 Thoothukudi