Job Description
Project description
nCustomer Support Engineering, software development and fixing customer-found defects for Data Center routing and switching platforms network & management applications - Major Enterprise Networking equipment provider
nResponsibilities
nIn this role, as an individual contributor, you will work within the software engineering team to troubleshoot/debug customer issues, fix customer defects, and work on feature enhancements for patch releases.
nWork hand in hand with the core development team to expedite the root cause analysis of customer issues. You will partner directly with the subject matter experts to guide you to the appropriate solution.
nAccept the customer escalations and triage the case data to help root cause the issue and/or produce the mitigation plan.
nUpdate the escalation email threads and JIRA tickets with the RCA (root cause analysis) information in a timely manner to meet the case severity-bound SLAs (Service Level Agreements).
nInteract with customer facings teams (Level 2 / Level 3)



to help troubleshoot customer issues live in customer network as and when needed.
nSkills
nMust have
nRequires a BS or MS in EE/CS and 12+ years of experience
nStrong technical background in layer 2 and layer 3 forwarding is required to diagnose and solve complex technical issues and provide timely solutions to customers in a qualified manner.
nExpert programming skills in C/C++
nFamiliarity and hands-on with docker/Kubernetes based dev. env. is a plus
nSolid background in management systems, in particular NetConf, gNMI based management
nStrong verbal and written communication skills. Ability to communicate effectively at all levels of the organization: Product Management, Technical Marketing, Field Teams, Documentation and Development Team
nHighly motivated and self-driven
nAble to collaborate cross functionally to meet challenging goals
nExperience with Agile development
nGIT, JIRA
nNice to have
nExposure to

📌 Senior Lead Software Engineer (Bengaluru Urban)
🏢 Luxoft India
📍 Bengaluru Urban