Job Title: Senior ServiceNow CSM/FSM Consultant (Remote / WFH)
Experience: 5+ Years
Location: Remote

Role Overview
We are looking for an experienced ServiceNow CSM/FSM Consultant with 5+ years of hands-on experience in ServiceNow implementations, configuration, and consulting.
The ideal candidate will have robust expertise in Customer Service Management (CSM) and Field Service Management (FSM) , with the ability to understand business requirements, design scalable ServiceNow solutions, conduct workshops, configure applications, and work closely with technical and business stakeholders.
Key Responsibilities
- Lead and deliver ServiceNow CSM and FSM implementations and enhancements .
- Conduct requirement-gathering sessions, discovery workshops, and process discussions with business stakeholders.
- Translate business requirements into ServiceNow solutions, user stories, process flows, and functional specifications .
- Configure CSM components including:
- Customer and Consumer Service
- Case Management

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📌 ServiceNow CSM FSM Consultant (Bengaluru)
🏢 AvanteNow
📍 Bengaluru