As the Team Leader, you will play a vital role in managing and developing a
high-performing team. Your responsibilities will include overseeing daily
operations, providing guidance and support to team members, and ensuring
customer satisfaction. You will be the key driver in maintaining a positive and
productive work environment, fostering a culture of collaboration and continuous
improvement.

RESPONSIBILITIES

* Lead and motivate a team of Customer Care Executives, ensuring effective
performance and high morale.
* Oversee daily operations, including call handling, issue resolution, and
customer interaction.
* Provide coaching, training, and performance feedback to team members,
fostering their qualified growth.
* Monitor and analyze team performance metrics, identifying areas for
improvement and implementing strategies to enhance efficiency.
* Build and maintain positive relationships with customers, ensuring a high
level of satisfaction and loyalty.
* Collaborate with other departments to ensure seamless operations and
effective communication.




* Stay updated with industry trends and best practices, implementing innovative
solutions to enhance customer service.
* Ensure compliance with company policies and procedures, maintaining a
professional and ethical work environment.
* Conduct regular team meetings, encouraging open communication and addressing
any concerns or challenges.
* Support the recruitment and onboarding process, ensuring a smooth transition
for new team members.

QUALIFICATIONS

* Minimum of 3 years of experience in a team leadership role, preferably in a
customer service or back-office environment.
* Strong leadership and management skills, with the ability to motivate and
inspire a team.
* Excellent communication and interpersonal skills, with a customer-centric
approach.
* Proven track record of successful team management and performance
improvement.
* Ability to handle multiple tasks and prioritize effectively in a fast-paced
environment.
*

📌 Team Leader (Thane)
🏢 Digitide Solutions
📍 Thane