We are looking for an enthusiastic and inquisitive Senior Operations Support Engineer (Integration Platform) who will be responsible for operational management, support, monitoring, deployment, security, and continuous improvement of enterprise integration platforms. Ensures reliable and secure operation of more than 2,000 integrations and 1,200 supplier connections while providing operational support, onboarding, and incident management.

Key Responsibilities –

Own the operational management of Production and Non-Production Integration Platforms supporting 2,000+ integrations and 1,200 supplier connections.
Manage Integration infrastructure administration, including installation, configuration, upgrades, patching, platform maintenance, and workplace standards.
Manage application, supplier, developer, and user onboarding, including access control, security permissions, and compliance alignment.
Ensure high availability, performance, reliability, scalability, and governance compliance across Azure, AWS, and on-premise integration environments.
Oversee SSL certificates,



authentication mechanisms, security configurations, secure connectivity, and platform security controls.
Incident management, root cause analysis (RCA), change management, major incident resolution, and preventive improvement actions to ensure SLA compliance.
Coordinate and drive platform deployments, environment migrations, disaster recovery (DR), and business continuity activities.
Provide third-level support and technical escalation ownership for business-critical integrations and platform services.
Lead communication during major incidents or outages impacting suppliers, trading partners, business users, and internal stakeholders.
Maintain and improve platform documentation, operational procedures, support knowledge bases, and governance standards.
Collaborate with business stakeholders, development, QA, infrastructure, security teams, product teams, suppliers, and external vendors to ensure sta

📌 Senior Operations Support Engineer (Pune)
🏢 PACCAR
📍 Pune