The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:
Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary




Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
Conduct calibration sessions to standardize knowledge across Checkers
Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
As a coordinator, liaise with Local Compliance to identify current local requirements or chang

📌 KYC Maker (Mumbai)
🏢 Citi
📍 Mumbai