About the Role:
We are looking for a Desktop Support Engineer to provide reliable IT support to employees and ensure the smooth functioning of desktops, laptops, printers, desk phones, EPABX systems, peripherals, operating systems, and other IT infrastructure.
The ideal candidate should have strong troubleshooting skills, a problem-solving mindset, attention to detail, and the ability to work effectively with users and internal IT teams.

Key Responsibilities:
Install, configure, maintain, and troubleshoot desktops, laptops, printers, desk phones, EPABX systems, and other IT peripherals.
Provide L1/L2 technical support for hardware, software, operating system, application, and connectivity-related issues.
Install, configure, and troubleshoot Windows 10/11, Linux (Ubuntu/CentOS), and macOS environments.
Perform operating system installation, imaging, configuration, upgrades, and patch management.
Support endpoint management and device configuration using relevant endpoint management tools.
Administer and troubleshoot Active Directory, Group Policy, DNS, and DHCP.
Troubleshoot LAN,



Wi-Fi, VPN, TCP/IP, and basic network connectivity issues.
Provide support for remote access, VPN, and Virtual Desktop Infrastructure (VDI).
Manage user accounts, system access, and basic IT onboarding/offboarding activities.
Provision and configure IT devices for current employees and ensure timely collection/decommissioning of devices during employee exits.
Maintain accurate IT asset inventory, including hardware allocation, movement, warranty, repair, and lifecycle records.
Coordinate with hardware/software vendors and service providers for repairs, replacements, and technical issues.
Work closely with Network, Information Security, Helpdesk, and other IT teams to resolve escalated incidents.
Ensure endpoint devices comply with organizational security requirements, including antivirus, encryption, patching, and other security controls.
Create and maintain SOPs, troubleshooting guides, and kn

📌 Desktop Support Engineer (Noida)
🏢 Fonada
📍 Noida