Position Purpose:

To provide strategic leadership for Quality Assurance, Food Safety, Regulatory Compliance, and Continuous Improvement initiatives, ensuring the highest standards of product quality, customer satisfaction, and food safety across TajSATS Bengaluru operations.

Key Responsibilities:

Quality Management:
Lead and manage the Quality Assurance & Food Safety function.
Develop, implement, and maintain Quality Management Systems (QMS).
Ensure compliance with HACCP, ISO/FSSC 22000, GMP, GHP and customer requirements.
Drive a solid quality and food safety culture across the organization.

Food Safety & Compliance:
Ensure compliance with FSSAI regulations and statutory requirements.
Monitor food safety programs, hygiene standards, sanitation, and allergen controls.
Lead risk assessments and preventive food safety initiatives.
Manage crisis situations related to food safety and quality incidents.

Audit & Certification Management:
Lead internal, external, customer and certification audits.
Ensure successful maintenance of all food safety and quality certifications.




Monitor and ensure timely closure of audit observations and CAPAs.
Prepare the organization for airline and regulatory inspections.

Customer Quality Management:
Act as the primary contact for customer quality requirements and audits.
Drive resolution of customer complaints and quality concerns.
Monitor customer feedback and implement improvement initiatives.
Build strong relationships with airline customers and stakeholders.

Supplier Quality Assurance:
Establish supplier qualification and approval processes.
Conduct supplier audits and performance evaluations.
Collaborate with Procurement to ensure raw material and supplier compliance.
Drive supplier quality improvements and corrective actions.

Continuous Improvement:
Identify opportunities to enhance product quality and operational efficiency.
Lead root cause analysis and corrective/preventive action programs.
Drive Lean, Six Sigma, and process

📌 Quality Assurance Manager (Bengaluru)
🏢 TajSATS
📍 Bengaluru