Job Summary

The Engine Field Service Technician – Level II is responsible for diagnosing,
maintaining, and completing less complex repairs on engines and related
components at customer sites. The role requires a robust customer focus, sound
technical knowledge, effective troubleshooting skills, and adherence to Cummins’
safety, quality, and service standards.

The role may be considered for both internal and external candidates, based on
relevant qualifications, technical capability, experience, and business
requirements.

Key Responsibilities

* Diagnose and complete less complex repairs on engines and related components
at customer sites using approved procedures, service publications,
specialized tools, and electronic service tools.
* Engage with customers in a courteous and professional manner, understand
their needs, and provide prompt and effective service solutions.
* Translate customer complaints into structured troubleshooting plans and
identify failed components through appropriate diagnostic methods.




* Perform preventive maintenance activities in accordance with documented
schedules, procedures, and technical standards.
* Identify, prepare, and use the required parts, tools, equipment, and service
information to complete repairs efficiently and accurately.
* Apply knowledge of engine mechanical and electrical systems, including fuel,
cooling, exhaust, aftertreatment, sensors, controls, and related systems, to
diagnose and resolve issues.
* Validate completed repairs by confirming that the reported issue has been
resolved and the equipment is operating as required.
* Escalate unresolved or complex technical issues to experienced Field Service
Technicians, technical experts, or the Supervisor, as appropriate.
* Accurately complete service documentation, including service worksheets,
timesheets, warranty claims, quality records, and required information in
business systems.
* Maintain accurate customer, equipment, technical, and troubleshooting records
to s

📌 Engine Field Service Technician (Ahmedabad)
🏢 Cummins
📍 Ahmedabad