Grade-E0

Role – Team Leader Credit cards

Job Purpose

To lead, motivate, and manage a team of Credit Card Sales Executives to achieve
assigned business targets while ensuring compliance with bank policies, quality
standards, and customer service guidelines.

Key Responsibilities

Sales & Business Development

* Drive credit card acquisition through direct sales channels.
* Achieve monthly, quarterly, and annual sales targets for the team.
* Monitor daily sales productivity and conversion ratios.
* Develop strategies to increase market penetration and customer acquisition.
* Identify current business opportunities and alliances within assigned
territories.

Team Management

* Recruit, train, coach, and mentor sales executives.
* Conduct daily sales reviews and performance discussions.
* Set clear KPIs and monitor team performance against targets.
* Motivate team members through regular engagement and recognition initiatives.




* Manage attendance, field activity, and productivity of the team.

Customer Acquisition & Relationship Management

* Ensure a superior customer onboarding experience.
* Handle escalations and resolve customer concerns effectively.
* Monitor quality of applications submitted by the sales team.

Compliance & Risk Management

* Ensure adherence to KYC, regulatory requirements, and internal policies.
* Maintain high-quality standards and minimize rejected applications.
* Conduct regular checks to prevent fraud and mis-selling.

Reporting & MIS

* Prepare daily, weekly, and monthly sales reports.
* Track key metrics including sourced applications, approvals, disbursements,
and productivity.
* Provide insights and action plans to improve team performance

📌 Team Leader-CREDIT CARD-Support (Delhi)
🏢 Kotak
📍 Delhi