JOB DESCRIPTION
Safety & Quality Product Delivery Manager
Exposure to Aviation Safety & Quality | Positive Communication
Employment Type: Full-Time
Location: Bangalore

Role Summary
The QMSMART Safety & Quality Specialist is the operational and functional expert for the organization's QMSMART Safety & Quality Management System (branded internally as SQMS/ESMS). This role owns day-to-day use, configuration integrity, and continuous improvement of the QMSMART platform across its core modules — Occurrence Reporting, Investigation Management, Document Control, Risk Assessment, and Audit Management — while acting as the key business-side resource during implementation phases (CRP, UAT, Data Migration, Training, Go-Live, Hypercare) and ongoing operations.
This is a safety-critical, regulated role (ICAO/IOSA/CAA) where accuracy, sign-off discipline, and data integrity within QMSMART directly support the organization's Safety Management System (SMS) and Quality Management System (QMS).

Key Responsibilities
QMSMART Platform Ownership




• Serve as the subject matter expert on QMSMART configuration, workflows, and module functionality (Occurrence Reporting, Investigation Management, Document Control, Risk Assessment, Audit Management).
• Maintain the role/user mapping and permissions matrix, ensuring access aligns with job function (Safety Reporter, Safety Investigator, Quality Officer, Auditor, System Admin).
• Monitor system usage and data quality; flag and resolve configuration issues or defects (using P1–P4 priority classification: P1 blocks go-live/24h fix, P2 major/fix before UAT exit, P3 workaround exists, P4 minor/post go-live).
Be a Specialist and Act as a Service Manager
• Process and triage occurrence reports; ensure timely routing for investigation per SLA.
• Support investigators with structured workflow tools, document control, and risk assessment scoring within the platform.
• Maintain audit schedules, findings, and corrective/preventive action (CAPA) tracking within

📌 Product Project Manager (Bengaluru)
🏢 QMSmart Technologies
📍 Bengaluru