Specialist Engineer - HPE SAP Delivery
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Our teams collaborate to transform insight into innovation. In today’s quick paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you'll do:
Provide technical support for HPE Solutions for SAP HANA deployments across the world, with focus on APJ region.
Diagnose and troubleshoot issues related to compute, storage, networking, virtualization and operating system.
Drive timely resolution of support cases in alignment with SLAs.
Document solutions, FAQs, and best practices to improve internal knowledge bases.
Provides guidance and mentoring to less- experienced staff members.
Must be comfortable working in APJ time zone [5 AM - 2 PM IST] on a regular basis and provide standby support on at least one weekend of each month.
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