Job Title: IT Support Executive
Location: Hyderabad
Department: Group IT

On-Premises Network Management
Provide Level 1 & Level 2 IT support for end-users across desktops, laptops, printers, and mobile devices.
Install, configure, and troubleshoot Windows operating systems and business applications.
Manage user accounts, password resets, and access permissions in Microsoft 365 and Active Directory/Entra ID
Administer Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, and SharePoint
Handle user onboarding/offboarding, mailbox management, license assignment, and distribution groups
Monitor and troubleshoot Microsoft 365 service-related issues
Support network connectivity, VPN, Wi-Fi, and basic LAN/WAN troubleshooting
Maintain IT asset inventory and documentation.
Coordinate with vendors and escalate issues when required
Ensure compliance with IT security policies and best practices

Networking
Robust knowledge of Windows 10/11 and Microsoft Office applications.
Hands-on experience with Microsoft 365 Administration (Exchange Online,



Teams, SharePoint, OneDrive, Entra ID)
Basic knowledge of networking, DNS, DHCP, TCP/IP, and VPN technologies.
Experience with ticketing systems and remote support tools.
Good troubleshooting, communication, and documentation skills.
Knowledge of Azure Administration, Intune, and endpoint management is an added advantage

Operating Systems & Tools
Windows OS and Mac administration knowledge.
Microsoft Cloud Technologies
IT Service Desk/Ticketing Systems

Qualification & Experience:
Minimum Qualification:
Bachelor's Degree/Diploma in IT, Computer Science, or related field

Relevant certifications preferred:
Microsoft certifications (MS-900, MD-102, AZ-900) are preferred

MINIMUM EXPERIENCE:
2+ Years of Experience supporting hybrid environments (On-Premises AD and Microsoft 365)
Hands-on expertise in supporting and troubleshooting end-user devices and peripherals

📌 Information Technology Help Desk Support (Hyderabad)
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