Job description:
Skills required- Process Training + Client Management + Team Management

Domain- GIS

Core responsibilities:
Training Management
Client Management
Team management

Detailed Responsibilities:

Structure on-boarding training requirements, Pre Process, Process, customer Visits etc
Imparts New Hire Training to trainees from a classroom-training standpoint and ensure maximum knowledge retention resulting in better throughput.
Delivers Workflow Specific Modules pertaining to Adult videos, pornography, hate, violence, harmful & dangerous acts etc.
Participates in Client Calibration and ensure the latest updates in each meeting are cascaded to respective teams
Ensures that all new employees go through the defined new learning path for their respective roles in the account
Assists new hires during OJT and GO-live
Provides refresher and remedial training for existing employees
Understands the role in making the world a safer place and builds a culture on similar lines during training period
Maintains trainee data and information in a processed and structured manner




Generates training reports from time to time and reports closure to manager
Assists in administrative tasks including creation of trainee roster, scheduling transport cabs etc.
Coaches trainees on the floor and delivers feedback
Takes ownership in improving trainee performance
Analyses training needs for employees working for the account
Responsible for account level Training metrics
Responsible for adhering to training standardization guidelines defined by the BU Training Function

Critical Skills Required:

Should be well versed with basic excel and PowerPoint skills
Should have excellent communication and interpersonal skills
Should have strong decision-making skills
Should have the ability to prioritize deliverable depending on the risk involved in delay
Should have positive stakeholder management skills
Should be able to get things done with minimal guidance
Candidates with experience in Flagged v

📌 Training Manager- GIS (Hyderabad)
🏢 Wipro
📍 Hyderabad