Service Now Architect – ITSM, Service Catalog & Integrations
Job Profile Summary
We are seeking an experienced Service Now Architect with 10+ years of overall IT experience and strong expertise in the Service Now platform, particularly ITSM, Service Catalog, integrations, and platform customization. The candidate will be responsible for designing scalable Service Now solutions, defining technical architecture, leading implementations, and ensuring alignment with enterprise architecture, security, governance, and business requirements.
Key Responsibilities
Design and architect end-to-end Service Now solutions across ITSM and Service Catalog. Lead architecture, technical design, development, configuration, testing, deployment, and support activities. Provide solid expertise across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules. Design and implement complex Catalog Items, Record Producers, Order Guides, Catalog Variables, Variable Sets, and Workflows/Flow Designer.



Develop and maintain integrations between Service Now and enterprise applications using REST, SOAP, Integration Hub, MID Server, APIs, and web services. Configure and develop UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, Data Policies, and ACLs. Define best practices for Service Now scripting, customization, configuration, performance, and maintainability. Design integration architecture and ensure secure and reliable data exchange between Service Now and external systems. Lead technical discussions with business stakeholders, solution architects, developers, and infrastructure teams. Review technical designs and code to ensure adherence to Service Now development standards. Support CMDB and CSDM-aligned architecture where applicable. Identify opportunities to reduce customizations and maximize the use of out-of-box Service Now capabilities. Troubleshoot complex platform, integration, performance, and production issues. Mentor Service Now developers an

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