Job Description – Service Now Manager (C1/Manager)
Location: Bangalore Hybrid 10 days in a month
Experience: 12+ Years
Shift: General Shift
Contract 2 hire
Position Summary
We are seeking an experienced Service Now Manager to lead large-scale Service Now engagements, driving both platform architecture and delivery excellence. The ideal candidate will be responsible for defining platform strategy, governing architecture standards, managing end-to-end program delivery, and leading cross-functional teams to deliver scalable, secure, and business-aligned Service Now solutions.
Key Responsibilities
Architecture & Technical Leadership
Define and own the Service Now platform architecture, roadmap, and governance framework. Design scalable, secure, and maintainable Service Now solutions aligned with enterprise standards. Establish platform governance for instance strategy, cloning schedules, release management, Update Sets, and App Engine deployments. Lead architecture reviews for CMDB, CSDM, integrations, data models, and custom applications. Drive Technical Review Boards (TRB)



and ensure adherence to Service Now best practices. Define secure integration patterns using REST, SOAP, Integration Hub, OAuth 2.0, SSO, and enterprise integration frameworks. Minimize technical debt through governance and architectural oversight. Delivery & Program Management
Lead end-to-end Service Now implementation, enhancement, and transformation programs. Manage project scope, timelines, budgets, resources, and delivery quality. Drive Agile delivery practices including Sprint Planning, Stand-ups, Reviews, and Retrospectives. Monitor project metrics such as velocity, burndown, resource utilization, and release readiness. Identify and mitigate project risks, dependencies, and escalations. Ensure successful deployment, adoption, and business value realization. Stakeholder Management
Act as the primary point of contact for business leaders and executive stakeholders. Translate business requiremen

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